The Process
a Partner in Personalization with Turnkey Services
Select Your Product Mix
We start with a discovery call to understand your store, your customers, and your sales goals. From there, our team works with you to curate a recommended order from our catalog of laser-ready products. Product mock-ups will be provided digitally as needed prior to any order being placed. An initial deposit will be required for each order as we will pre-brand all merchandise in each order. Product delivery estimates range from a few days up to 90 days with expedited orders available.
- Wholesale pricing with healthy retail margins
- Seasonal and trend updates to keep inventory fresh
- Lower minimum order requirements to start
- Products sourced and quality-checked by our team
Laser and Product Delivery with Full Installation
Our team members deliver a compact, professional-grade laser and completes a full installation service. We handle all the configuration of the laser and software to ensure the services are plug-and-play for your teams to start delighting customers. Product delivery is generally planned for the same day as the installation.
- Laser is sourced based on need, product selection, and volume
- Safe, enclosed system with eye protection built in
- Compact footprint fits any retail space
- Setup takes less than a day
We Train Your Team
Our trainers conduct an in-person training session with your staff covering machine operation, software, safety, and sales techniques. Most employees are confident and operational within a couple hours. Virtual training and Q&A are available ongoing during the relationship. Additionally, our team can help staff with custom design templates that may be more complex in support one-off events. We want to make this easy for them day to day!
- In-person or virtual training available
- Simple interface with limited computer skills required
- Custom design templates included for fast turnaround
- Ongoing training support as you onboard new staff
Go Live & Start Selling
You’re open for business! Customers browse the merchandise, choose an item, tell your staff what they’d like engraved, and watch it happen in minutes. Staff may also use the lasers with our products to deliver personalization in volume for onsite events in advance or in real-time. You have the flexibility! We can also assist with pricing guidance based on our experience with prior customers.
- Recommendations for Point-of-sale signage
- Suggested pricing and margin guidelines
- Social media opportunities for launch promotion
- Launch event support as an option including one-off events
Ongoing Partner Support
We’re with you after launch! The team is available to help with questions, restocking, machine maintenance, new product introductions, and anything else that comes up. If your machine goes down for any reason, we will seek to get a replacement installed within days. Our success is tied directly to your success, so you’re never on your own!
- Dedicated partner success contact
- Regular new product drops to keep inventory exciting
- Machine maintenance and repair covered
- Performance insights and reorder recommendations
Got Questions?
Frequently Asked Questions
Do I need to buy the laser machine?
No. The laser engraver is provided as part of the partner program. There is no capital expenditure required. We handle the equipment so you can focus on sales.
How much floor space does the laser take up?
Our lasers are compact and designed for retail environments. Our larger retail laser is approximately the size a microwave and the smaller laser takes up approximately 1 square ft of counter space. Both lasers will come with accessories such as an air filter and a device to operate the laser software. We’ll work with your store layout to find the most impactful placement, either on your shop floor or in an accessible working space nearby.
What do I need to operate the machine?
Just a standard electrical outlet. No ventilation systems to the exterior or special infrastructure required. Our machines are clean-running and safe for indoor retail use as we provide an air purifier to support each system.
How long does it take to engrave an item?
Most items are engraved in 1-3 minutes, depending on the complexity of the design. Simple name or initial engravings can be done in under 2 minutes—fast enough to keep the line moving.
What if the machine breaks down?
Machine maintenance and repairs are covered as part of your service and use agreement. If an issue arises, contact us and we’ll swap you with a replacement unit, typically within 1–2 business days. Our goal is to limit any downtime for your customers who are seeking personalized items!
Can I choose which products I carry?
Absolutely. We offer a catalog of laser-ready products and work with you to select the right mix for your store type, customer base, and price points. You can add, swap, or discontinue products over time. We also look for opportunities to expand our catalog based on demand and new ideas from our customers. Just reach out to your contact and we can find ways to meet future needs or handle one-off requests where possible!
Is there a minimum sales volume requirement?
We work with you to structure our orders to be fair and flexible. Minimum order quantities (MOQs) are generally set by our suppliers with pre-branded merchandise, but we will make every effort to keep MOQs as low as possible.
Do you offer one-off services for events?
Yes, we can help make your event an unforgettable experience by delivering you customized merchandise and bringing our cutting-edge laser machines to you. We can help personalize items with your customers’ names right on the spot. Reach out to discuss your event and we can share rates and product minimums.